Our fulfilment centre is based in Toronto and offers curbside pickup from 10am to 5pm Tuesdays through Saturdays. Fulfilment Centre: 508 Queen St E Toronto (Contact No: +1 437-263-9410)

We deliver most of our products across Canada. For larger products / furniture, write to us on info@urbanislandofficial.com

Deliveries within Toronto:
Orders placed before 10am can be delivered on the same day before 5pm
Orders placed after 5pm will be delivered on the next day

Deliveries to the rest of Canada:
Orders will be delivered within 2 to 6 business days

Returns:
All eligible items can be returned within 30 days of purchase in original condition, accompanied with the original receipt. Customers are responsible for any shipping costs for returns and exchanges. Please send returned packages with tracking to Our Fulfilment Centre in Toronto 508 Queen St E Toronto
With international returns or exchanges, we are unable to refund any taxes or duties paid for customs. Upon receipt of the item in our warehouse, we will do an inspection and if the return is accepted, we will offer you a full refund to your card. Refunds may take up to 10 working days to process to your original payment method. We can also offer you store credit (unlimited validity) for the full value of your return. If you are based in Toronto, you also have the option of dropping returns off at our fulfilment centre above, Monday through Sunday from 10am to 5pm.

Items that are not eligible for returns: All edible items, Soaps, Candles, Furniture.